Frequently Asked Questions
Why do clients choose Griffin Plumbing?
Experience, knowledge, communication, preparation, advanced tools, and cutting-edge techniques. These are the areas in which we set ourselves apart. From a simple repair to a long-term answer, our technicians always provide the right solutions for our clients. Backed by a committed team of client service reps, technicians, managers, and owners, we consistently bring peace of mind to our clients. But don’t just take our word for it; check out our reviews page to see recent client experiences.
How does the estimate process work?
At Griffin Plumbing, we come to every job prepared to go to work. After an initial investigation of your plumbing system, our technicians will walk you through the solutions available to fix your problem. Most importantly, before any work begins, we make sure you have a clear understanding of your options. Then you make the decision how you’d like the repair process to move forward. It’s that simple.
Why am I being charged a service fee?
Most plumbing companies on the Central Coast will probably NOT charge you a service fee. At Griffin Plumbing, we have the highest standards in employee training and screening, customer care, service, and problem diagnosis. When we arrive, our service fee allows us to thoroughly investigate your plumbing issues right from the start. Afterward, we make sure to fully detail what’s happening in your pipes, and to explain the pros and cons of options available to solve those issues. We pride ourselves on providing a higher standard of service from beginning to end, with total transparency and honesty in our pricing. If the right fix, the first time is important to you, then give us a call.
Does Griffin offer a warranty on its repairs and installations?
We offer the best warranty options and guarantees on the Central Coast. Our 2-year warranty comes standard on all Griffin recommended repairs, plus you have the option to upgrade to our Lifetime warranty. Before any work begins, we’ll clearly outline all of your warranty options. And don’t forget we ensure our work with a “happy today or you don’t pay” guarantee. So if you aren’t satisfied with our work, it’s on us.
Does Griffin offer any discounts?
Yes! Griffin offers client discounts for military, law enforcement, fire rescue, and seniors over age 55. Additionally, all of our Griffin Guardian Plan clients enjoy these discounts with their memberships.