Frequently Asked Questions

How Does the Estimate Process Work?

At Griffin Plumbing, we come to every job prepared to go to work. After an initial investigation of your plumbing system, our technicians will walk you through the solutions available to fix your problems. Most importantly, before any work begins, we make sure you have a clear understanding of your options. Then you make the decision how you’d like the repair process to move forward. 

Do You Offer 24/7 Emergency Services?

Yes! We do offer around-the-clock emergency services for those “just-can’t-wait” moments. 

Do You Offer Any Discounts?

Griffin offers customizable bonus services and warranties for military, law enforcement, fire rescue, and seniors over age 55.

Are You Licensed, Bonded, and Insured?

Yes, we are! Your comfort, safety, and peace of mind are our top priorities. 

Do You Offer Any Guarantees or Warranties On Your Work?

We offer the best warranty options and guarantees on the Central Coast. Our 2-year warranty comes standard on all Griffin recommended repairs, plus you have the option to upgrade to our Lifetime warranty. Before any work begins, we’ll clearly outline all of your warranty options. And don’t forget we ensure our work with a “happy today or you don’t pay” guarantee. So, if you aren’t satisfied with our work, it’s on us. 

What Makes Griffin's Technicians Stand Out?

Griffin’s technicians receive more training and hands-on experience, along with a dedicated classroom for ongoing education, which sets us apart from other local plumbers. Not to mention, we conduct background checks and drug tests for all employees, ensuring trustworthiness and professionalism. All technicians have The Technician Seal of Safety, which means Griffin Plumbing screens all employees through background checks and drug tests to ensure safety and professionalism.

Can I Schedule My Appointment Online?

For your convenience, we do have an online scheduler! You can find that located here: https://griffin-plumbing.com/about/?ws-widget=open 

What Areas Do You Serve?

Griffin Plumbing proudly serves Santa Maria, CA and the surrounding areas, including: Arroyo Grande, Atascadero, Buellton, Grover Beach, Lompoc, Oceano, Orcutt, Nipomo, Paso Robles, Pismo Beach, Santa Maria, Shell Beach, San Luis Obispo, and Templeton. 

Are There Financing Options Available for Larger Projects?

Yes! Financing is available through Synchrony Bank. Call us at (805) 557-8486 for details.

Why Am I Being Charged a Service Fee?

Most plumbing companies on the Central Coast will probably NOT charge you a service fee. At Griffin Plumbing, we have the highest standards in employee training and screening, customer care, service, and problem diagnosis. When we arrive, our service fee allows us to thoroughly investigate your plumbing issues right from the start. Afterward, we make sure to fully detail what’s happening in your pipes, and to explain the pros and cons of options available to solve those issues. We pride ourselves on providing a higher standard of service from beginning to end, with total transparency and honesty in our pricing. If the right fix, the first time is important to you, then give us a call.