Privacy Policy

Effective Date: 9/8/2025
Last Updated: 9/8/2025

Griffin Plumbing, Inc. (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you use our website, services, and communications. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We may collect personal information that you provide to us directly or that we collect automatically when you interact with our website or services. This may include:

  • Identifiers: Name, email address, phone number, postal address. 
  • Commercial Information: Records of services requested or purchased. 
  • Payment Information: Billing and payment details (processed securely). 
  • Internet Activity: Browsing activity, IP address, device information. 
  • Communications: Information you provide in forms, calls, or text messaging opt-ins. 

How We Use Your Information

We use your information for purposes such as:

  • Providing and fulfilling plumbing services. 
  • Communicating with you about appointments, services, promotions, or updates. 
  • Processing payments. 
  • Improving our website, customer service, and marketing. 
  • Complying with legal obligations. 

How We Share Your Information

We respect your privacy and do not sell or rent your personal information to third parties. We only share your information as needed to deliver services or as required by law, such as with:

  • Vendors and service providers who help us deliver services (e.g., scheduling platforms, payment processors, SMS providers). 
  • Phone carriers, messaging platforms, or technology providers to support SMS communications. 
  • Regulatory or legal authorities when required. 

SMS Messaging and Consent

We may use SMS/text messaging to communicate with you regarding services, scheduling, promotions, or updates. By opting in, you consent to receive such messages.

Required Disclosure:
 All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

You can opt out of SMS at any time by replying “STOP” or following opt-out instructions in the message.

Data Security

We use industry-standard safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA/CPRA):

  • Right to Know: You may request details about the categories of personal information we collect, the sources, the purposes, and the categories of third parties with whom we share it. 
  • Right to Access: You may request a copy of the personal information we have collected about you. 
  • Right to Delete: You may request that we delete personal information we hold about you, subject to certain exceptions (e.g., legal obligations). 
  • Right to Correct: You may request correction of inaccurate personal information. 
  • Right to Opt Out of Sale/Sharing: We do not sell your personal information. If we ever change this practice, you will be notified and given the opportunity to opt out. 
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. 

How to Exercise Your Rights

You may submit a request by contacting us using the information below. We may need to verify your identity before fulfilling your request.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Griffin Plumbing, Inc.
Website: https://griffin-plumbing.com/
Phone: (805) 751-7206
Email: info@griffin-plumbing.com